Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Not just yet. We gladly ship to Canada and soon to all 50 states in the US. If you are an international buyer wishing to ship outside of North America, please use a verified PayPal account as your method of payment.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
All shipments destined for PO Boxes will be shipped via Canada Post. You will receive a tracking number via email two business days after your confirmation email. If you have chosen the Express Shipping option during checkout, your order will be sent via Canada Post Xpresspost.
As you check out, you will have the option of entering your billing information and separate shipping information. Our shipments are delivered during regular business hours; so, this is a great option for those who wish to receive their package at work.
If the tracking of your package is delayed or is showing as "delivered" and you have not received it yet, please contact us so that we can assist you. Oftentimes, if no one is home at the time of delivery, there might be a note on your door or in your mailbox as your package was rerouted to your community mailbox or nearest pick-up outlet. So please double check with your nearest facility to see if your package is waiting there for you.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
We want to help you save TIME and are passionate about helping you find the right timepiece – just call or email us or visit one our store locations and one of our product specialists will be pleased to assist you! If you don’t find one of the models from our brands online or in-store, we will search our network to get you that perfect product.
Golden Time Jewellers is a fully authorized retailer of each of the brands that we carry. Every item that you find on watchit.ca and at our stores is new and comes directly to us from the manufacturer. All purchases come with the original packaging, warranty, manuals and occasionally some extra goodies. Every product is inspected by our staff before it is shipped or sized to ensure your purchase is in mint condition. Scratches and dents happen though once you start wearing your new product – like a wrinkle, don’t sweat it - it’s part of its character!
Yes - you deserve to make the best of your time. Our watch experts will gladly price match any other authorized Canadian retailer via our Price Protection Pledge. For more information on this pledge, or to make a claim, please click HERE.
If you can’t make it into one of our stores, www.watcht.ca, is happy to accept PAYPAL or Visa Debit. Please confirm and verify your billing information before processing. We will contact you via email to confirm when your order has been processed and shipped.
Golden Time Jewellers has offered FREE 2-5 business day shipping within Canada since 1999. We can also provide 1-2 day Express for those that need it just in time. For a full list of shipping options, please click here. Taxes are charged based on the receiving customer’s location. To receive a quote for your order total, we’ve made it easy for you by providing an "Estimator" function at checkout.
We take your security as seriously as we take time. Each online or phone order is verified through the card holders issuing bank for authorization before being processed. All services are completely secure and no credit card numbers are ever stored or recorded by Golden Time Jewellers. Please ensure that your billing information matches your credit card statement. You may also be contacted by one of our Customer Service Representatives as an extra measure of security.
Please contact Customer Service as soon as possible during our business hours and we can make the revision to your order. If your order has already shipped, we will be happy to have you return the item to us and ship you out a different model of your choice so you get that perfect product to measure the passing of your time.
Don’t worry – we only charge you once for your order! Upon clicking PLACE ORDER and in record time, our systems will pre-authorize your credit card for payment. Payment is captured once we confirm and ship your product. If there is a payment error, and you continue to attempt to place the order, your card may be pre-authorized multiple times. However, a reversal request is immediately sent. Sometimes your bank isn’t as timely as us and while usually reversed immediately, it can sometimes take up to seven days depending on your financial institution.
Please ensure that your billing information matches EXACTLY to the format of your credit card statement to avoid errors. Please also double check you have sufficient funds available on your card. If you continue having errors, please try using a verified PayPal account or contact us and we will be happy to assist you to make the most of your time.
Some of our brands are automatically discounted by 20-25% and are thus still available for our regular return policy. With the exception of Citizen, any item that is discounted by 30% or more is considered to be "Clearance" and is final sale - especially those with the little grey sale icons on them! We get it, math can be hard. Please contact us if you are unsure about an item's return policy!
All products that we sell are covered by our manufacturers warranty. If your watch requires warranty service, please visit our Warranty Informationsection to find the contact information for your specific watch or sunglass brand. If you require a copy of your receipt or have any questions, please contact us and we’ll be happy to assist you.
We also are able to help you facilitate receiving your warranty service. If your battery dies or your watch malfunctions within the first six months of ownership, WATCH IT! will replace the battery for free or send the watch back to the manufacturer on your behalf at no charge. After 6 months, we are still more then pleased to assist and will replace your battery or provide the shipping service to receive your manufacturer warranty and standard charges will apply.
All WATCH IT! purchases come with full manufacturer's warranty. Each brand will vary in their warranty times and coverage. For a detailed listing, click here. Please note that most watch manufacturers only cover the internal workings of the watch under warranty. Scratches and dents happen and it means you’ve been wearing your watch well, but like your car windshield, they are not covered under warranty. Please bring your watch into the WATCH IT! location nearest you and we will be happy to review your service option with you to get your watch back into working order or replace the band or crystal so it looks like new!
You can contact us through our contact page! We will be happy to assist you.