Not just yet. We gladly ship to Canada and hopefully soon to all 50 states in the US.
It depends on where you are. Orders processed here will take 5-7 business days to arrive.
Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
All shipments destined for PO Boxes will be shipped via Canada Post. You will receive a tracking number via email two business days after your confirmation email. If you have chosen the Express Shipping option during checkout, your order will be sent via Canada Post Xpresspost.
If the tracking of your package is delayed or is showing as "delivered" and you have not received it yet, please contact us so that we can assist you. Oftentimes, if no one is home at the time of delivery, there might be a note on your door or in your mailbox as your package was rerouted to your community mailbox or nearest pick-up outlet. So please double check with your nearest facility to see if your package is waiting there for you.
We always aim to make sure our customers love our products, but we recognize sometimes things aren't quite right. We offer a 30 day return policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more info please visit:
if you do need to return an order, we’re happy to help. Just email us directly at email@example.com and we’ll take you through the process.
Most of our products can be personalized with a custom engraving. You can choose from a variety of fonts and graphics and customize your message. If you would like your item engraved, contact us and we'll be happy to help.
We have access to a vast assortment of watches and jewellery beyond just what we carry online. If something you want is unavailable online, or out of stock, as long as it is from a brand we carry, we can special order it just for you. So, if you can't find what you're looking for online, contact us and we'd be happy to help.
Shipping and Taxes are calculated at checkout based on your location and province of residence.
We take your security as seriously as we take time. Each online or phone order is verified through the card holders issuing bank for authorization before being processed. All services are completely secure and no credit card numbers are ever stored or recorded by Golden Time Jewellers. Please ensure that your billing information matches your credit card statement. You may also be contacted by one of our Customer Service Representatives as an extra measure of security.
Please contact Customer Service as soon as possible during our business hours and we can make the revision to your order. If your order has already shipped, we will be happy to have you return the item to us and ship you out a different model of your choice so you get that perfect product to measure the passing of your time.
Please ensure that your billing information matches EXACTLY to the format of your credit card statement to avoid errors. Please also double check you have sufficient funds available on your card. If you continue having errors, please try using a verified PayPal account or contact us and we will be happy to assist you to make the most of your time.
Any item that is discounted by 30% or more is considered to be "Clearance", is final sale. Please contact us if you are unsure about an item's return policy!
Warranty & Repairs
Give us a call, and we'll help you get in touch with the relevant warranty service provider for the brand of watch in question.
Every watch manufacturer has a different warranty with different terms and limitations. Be sure to check the warranty card provided with your watch, and if you have any questions, feel free to give us a call.
You can contact us through our contact page! We will be happy to assist you.