Not just yet. We gladly ship to Canada and hopefully soon to all 50 states in the US.

It depends on where you are. Orders processed here will take 5-7 business days to arrive.

Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

All shipments destined for PO Boxes will be shipped via Canada Post. You will receive a tracking number via email two business days after your confirmation email. If you have chosen the Express Shipping option during checkout, your order will be sent via Canada Post Xpresspost.

We always aim to make sure our customers love our products, but we recognize sometimes things aren't quite right. We offer a 30 day return policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more info please visit:

https://goldentimejewellers.ca/policies/refund-policy

if you do need to return an order, we’re happy to help. Just email us directly at goldentimejewellers@yahoo.ca and we’ll take you through the process.

Most of our products can be personalized with a custom engraving. You can choose from a variety of fonts and graphics and customize your message. If you would like your item engraved, contact us and we'll be happy to help.

Shipping and Taxes are calculated at checkout based on your location and province of residence.

We take your security as seriously as we take time. Each online or phone order is verified through the card holders issuing bank for authorization before being processed. All services are completely secure and no credit card numbers are ever stored or recorded by Golden Time Jewellers. Please ensure that your billing information matches your credit card statement. You may also be contacted by one of our Customer Service Representatives as an extra measure of security.

Please contact Customer Service as soon as possible during our business hours and we can make the revision to your order.  If your order has already shipped, we will be happy to have you return the item to us and ship you out a different model of your choice so you get that perfect product to measure the passing of your time. 

Please ensure that your billing information matches EXACTLY to the format of your credit card statement to avoid errors. Please also double check you have sufficient funds available on your card. If you continue having errors, please try using a verified PayPal account or contact us and we will be happy to assist you to make the most of your time.

Give us a call, and we'll help you get in touch with the relevant warranty service provider for the brand of watch in question.